Passenger Guidelines

Prairie Lakes Transit

Passenger Guidelines

  • Reservations may be taken 2 weeks in advance. 24-hour reservations are recommended otherwise calls for same-day rides will be handled on a first come – first served basis and will only be accommodated when possible taking into consideration already scheduled trips, the length of trip, and the ability for the bus to complete the trip and be back at home base on time.
  • Be prepared 15 minutes before and after the scheduled pickup time. Try and be visible to the drivers.
  • We request that round trip return reservations be made upon completion of your initial trip purpose. 
  • No shows prevent the transit system from functioning properly. Please call ahead 2 hours if you must cancel your reservation so that we can redirect the transit resource to other people in the area.
  • Have fares ready when boarding. A bus will not be allowed to depart if a passenger has not paid their fare. Drivers have the right to inspect fare amounts prior to them being deposited into fare box to ensure proper payment is made. Each time you board the bus results in another fare of appropriate value. A short stop at a location and boarding again without paying a new fare is not allowed.
  • Remain seated until the bus stops. Riders who do not remain seated while the bus is in motion may be subject to a loss of riding privileges.
  • Seatbelt use is required. A bus will not be allowed to depart if a passenger refuses to use their seatbelt. A passenger will be asked to leave the bus if they continue to refuse use of the seatbelt. No refunds will be given and riding privileges may be suspended following any incident which results in a removal from the vehicle.
  • Practice good personal hygiene. Shirt and shoes are required. Be considerate of others at all times.
  • No smoking, tobacco or e-cig use is allowed on the bus. No food or beverages are allowed.
  • Reservations may be taken 2 weeks in advance. 24-hour reservations are recommended otherwise calls for same-day rides will be handled on a first come – first served basis and will only be accommodated when possible taking into consideration already scheduled trips, the length of trip, and the ability for the bus to complete the trip and be back at home base on time.
  • Be prepared 15 minutes before and after the scheduled pickup time. Try and be visible to the drivers.
  • We request that round trip return reservations be made upon completion of your initial trip purpose. 
  • No shows prevent the transit system from functioning properly. Please call ahead 2 hours if you must cancel your reservation so that we can redirect the transit resource to other people in the area.
  • Have fares ready when boarding. A bus will not be allowed to depart if a passenger has not paid their fare. Drivers have the right to inspect fare amounts prior to them being deposited into fare box to ensure proper payment is made. Each time you board the bus results in another fare of appropriate value. A short stop at a location and boarding again without paying a new fare is not allowed.
  • Remain seated until the bus stops. Riders who do not remain seated while the bus is in motion may be subject to a loss of riding privileges.
  • Seatbelt use is required. A bus will not be allowed to depart if a passenger refuses to use their seatbelt. A passenger will be asked to leave the bus if they continue to refuse use of the seatbelt. No refunds will be given and riding privileges may be suspended following any incident which results in a removal from the vehicle.
  • Practice good personal hygiene. Shirt and shoes are required. Be considerate of others at all times.
  • No smoking, tobacco or e-cig use is allowed on the bus. No food or beverages are allowed.
  • No weapons of any kind or hazardous materials are allowed on the bus.
  • Vulgar language is prohibited.
  • Keep aisle clear of packages. Passengers must be in control of their packages at all times. Packages must be contained within the passenger’s own seating area while the bus is in motion.  When shopping, please consider the number of bags/packages you might have after your shopping is complete for your transit ride afterward.  Prairie Lakes Transit’s Drivers are not responsible for carrying packages into or out of the bus. Please be considerate of time constraints of the transit system and other riders when loading packages onto the bus. A large number of bags or packages which result in extended loading times are not permitted.
  • Please remember to take any packages you brought onto the bus when you leave. Prairie Lakes Transit is not responsible for lost or stolen items.
  • Non-motorized bicycles are permitted on the bus.  The driver will assist in securing the bike.  No vehicles with an internal combustion engine will be allowed on the bus.
  • Prairie Lakes Transit is a public transit provider.  As such we are not trained, licensed, nor authorized to provide Special Transportation Service which include specialized medical transportation for those who are not able to be transported independently.  If an incident or incidents occur with specific individuals that make it obvious we are being asked to provide a service above and beyond a “reasonable accommodation” we reserve the right to suspend service for that individual.  As a means to mitigate the suspension of service we can require an attendant ride along with said passenger.  The attendant will be provided a ride without a fare charged.
  • Operating or tampering with bus equipment is prohibited and will result in immediate and indefinite suspension of ridership privileges and possible criminal prosecution.
  • Riders who exhibit behavior that is violent, illegal, or seriously disruptive to the transit system, its staff or its passengers may be subject to immediate and permanent loss of ridership privileges and criminal prosecution when applicable.
  • Prairie Lakes Transit Drivers have the right to refuse service to passengers under the influence of drugs or alcohol, or to riders who become a threat to the safety of themselves and/or others.
  • Prairie Lakes Transit reserves the right to close early for inclement weather.  System closures or service modifications due to weather will be announced on KFMC Radio and KEYC Television along with our Facebook page.  Every effort will be made to return passengers home who had already been transported to a destination earlier in the day by Prairie Lakes Transit.
  • Passenger Guideline materials can be provided in alternate formats upon request.  Reasonable accommodations for passengers will be made whenever feasible.
  • The American with Disabilities Act (ADA) is followed by Prairie Lakes Transit.  If you have any concerns regarding ADA compliance with the ADA please follow this link.
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Faribault County Hours

Mon-Fri 6am-6pm

Blue Earth Only:
Sat 8am-6pm

Have a question?

Call: 507-235-5558
1-800-382-RIDE (7433)

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Martin County Hours

Mon-Fri 6am-6pm

Fairmont Only:
Mon-Fri 6pm-10pm
Sat 8am-10pm